Why I Think Old Navy is Getting it Right

oldnavywomen

Old Navy is a company that I believe is handing social media and brand strategy in a very effective way. When it comes to reaching out to customers, they send emails consistently letting people know about sales and upcoming products, as well as staying on top of different forms of social media. On their website, when you go to their page, there are consistently happy pictures and images while still constantly allocating a section right on the home page that gives a coupon code, or sale information.

Another way they emphasize their branding is by using the picture shown above on both their Facebook page and Twitter page. Using the same pictures across various platforms is a great way to maintain ease of identification for users. This way people know what company they are looking at very quickly.

oldnavytwitter

Old Navy stays up to date with various information on Twitter by posting anywhere from 1 – 4 times per day. Some Twitter posts, are more well received than others. I screenshot a picture to the right of what is one of their most popular recent tweets. It got 50 retweets and was selected as a favorite, 100 times. It is promoting a sale, while also promoting a new style. This is one of the ways that Old Navy is keeping their customers engaged in their Twitter feed while also letting them know what is going on in their stores.

This week we read an article by Stephanie Schwab that spoke about branding. I think that of the things she speaks about, the branding voice really resonates with Old Navy. The tone that is used by Old Navy is consistently bright and cheery while being informative about products. The character is friendly, warm, and directed to women throughout all of their sites. The purpose is clearly to sell and the language is always simple. I believe that Old Navy uses Stephanie Schwab’s concepts wholeheartedly.

oldnavypinterestThe concept also extends to their Pinterest page. While Old Navy still strives to sell their clothing, on Pinterest they are also reaching out and showing their customers different ways that they can use their clothing in their lifestyle. This shows the company in a different way. Instead of always selling to the consumer, they are now also showcasing their items and other items and how consumers can use them in their life.

All of these different things are why I think Old Navy is doing a great job reaching out to customers. They have a consistent brand and are working on reaching out to customers in various social media platforms.

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4 thoughts on “Why I Think Old Navy is Getting it Right

  1. Thanks, Amanda, for the shout out! I totally agree that Old Navy has their brand down to a science. I’d add that they extend their branding into their stores; I was just at an Old Navy and the vibe there was as friendly and warm (if a bit messy – though that’s sort of the rule for them) as their online messaging. Great post!

  2. Don’t forget about all they do offline to promote the same brand! As Stephanie says above— the store is a huge part of maintaining brand image. Signage, personnel, etc. And they do television as well which also ties into the IMC mix.

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