After all that we learned this week, I believe that push and pull marketing work together to increase people viewing both social media sites as well as websites. Push marketing is great because it allows a company to do what it is there to do, sell. It allows for honesty in a time where having integrity and believing in a company or product may not always happen. It also is great for a consumer since push marketing sometimes involves an incentive of some kind. Whether it is a free item with purchase, a discount code for a coupon, or early entry into a sale, no matter what the consumer is winning if it is a product they are interested in. Lastly, push marketing is a great way to ensure that the people who are viewing your site and signing up for your emails want to be there. If they don’t they won’t sign up which will save you time rather than have people use fake email addresses and getting bounce backs.
However, people don’t always want the hard sell, and that is why pull marketing is also great. With pull marketing a company has to work for their end game, whether it is for someone to buy a product or just sign up for a newsletter. Pull marketing forces companies to look outside their comfort zone and offer different pieces of information to get what they want. It is a great way for a company to teach a consumer something different about what is going on with their brand, for instance as a social media maven, I post a lot of different blogs and articles on my page so that people can take that knowledge and learn something on their own. Also, it allows consumers to decide if they want to take part in the marketing or not. Consumers make the decisions, and people like to make their own decisions instead of having their email taken unknowingly.
I think the two concepts work together by finding consumers who are interested in your product or company and by allowing consumers to be in charge of their own news feeds or what emails they receive. Professor Rhoads spoke in her lecture about the drastic difference between how many people visit a Facebook or Twitter page and how many visit a website. I believe that is extremely true since companies that don’t sell on their website don’t always have interesting information on there to grab a consumer’s attention. Integrating website information with social media feeds is essential to direct traffic between the two.
One company that I think does a great job integrating the two marketing concepts, is J.Crew. They do a fabulous job of not only having an interesting Facebook page, but also of directing their consumers back to their own website. For instance, their Discovered collection shows a bunch of special items that they have selected and when people want to look at them further, they choose to go to the site. This way, even though a consumer may want more information, they have to get it themselves and it isn’t always a hard sell.
Another thing that J.Crew does is have their own blog. This is a great way for their consumers to follow up with what the women or men in the office believe are the greatest trends. It is also a place for individuals to get free fashion advice from people they want to style themselves after. Once you look at the blog and find an outfit you like, it is up to you to go back to the site and purchase the different pieces to create it.
The second company I looked at is Chanel. Looking at these two companies makes me think that fashion truly lends itself to great push and pull marketing.
Chanel is considered high fashion or haute couture, yet for someone who wants to stay in touch with what is going on with them, there is a Facebook page filled with videos and information about photo shoots with celebrities as well as images like this one that link to their Chanel News site that gives information about different events happening around the world as well as the ability to subscribe and receive all of this information at your email. Another prime example of using the push and pull marketing method to put information out there in an interesting way and allowing the consumer to decide whether or not they want to take the next step and receive more information.